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Noemys Voyages Special and General Terms and Conditions of Sale

The website hotels.noemys.fr offers its users free access via the Internet to the information available at the time of their connection.

These general and specific terms and conditions apply to contracts for the sale of products and services provided by noemys Voyages (SEML TO).
These general and specific terms and conditions of sale take precedence over any other previous terms and conditions or any general terms and conditions of purchase. Pre-contractual information is presented in French; it will be confirmed during the online purchase process. noemys Voyages (SEML TO) reserves the right to cancel any order from a customer with whom there is a payment dispute, without the customer being entitled to claim any compensation whatsoever. The customer’s confirmation of their order constitutes acceptance, on the one hand, these general and specific terms and conditions, in full and without reservation, and, on the other hand, the description of the rented accommodation and all the services made available (subject to payment) by noemys Voyages (SEML TO) for the chosen destination, the customer being deemed to have read them on the website or by any other means made available to them. The data recorded by noemys Voyages (SEML TO) on the noemys.fr website constitutes proof of all transactions between noemys Voyages (SEML TO) and its customers. The data recorded by the payment system constitutes proof of financial transactions.
Standard information form for contracts relating to travel services referred to in Article L. 211-1(I)(2) of the Tourism Code, excluding those referred to in Article L. 211-7(I)(1) and (2) and (II) of the same code
If you purchase this travel service, you will benefit from the rights granted by the Tourism Code (www.legifrance.gouv.fr). noemys Voyages will be fully responsible for the proper performance of the travel service.
In addition, as required by law, noemys Voyages has protection in place to refund your payments in the event that it becomes insolvent.
For more information on your rights, please refer to the text below:
Essential rights provided for in the Tourism Code:.
Travellers will receive all essential information about the travel service before concluding the travel contract.
. The service provider and the retailer are responsible for the proper performance of the travel service..
Travellers are provided with an emergency telephone number or contact details enabling them to contact the service provider or retailer..
Travellers may transfer their travel service to another person, subject to reasonable notice and, where applicable, additional charges.
. The price of the travel service may only be increased if specific costs increase and if this possibility is explicitly provided for in the contract, and may in any case not be changed less than twenty days before the start of the trip. If the price increase exceeds 8% of the price of the travel service, the traveller may terminate the contract. If the service provider reserves the right to increase the price, the traveller is entitled to a price reduction in the event of a decrease in the corresponding costs.
Travellers may terminate the contract without paying any termination fees and receive a full refund of any payments made if any of the essential elements of the contract, other than the price, undergoes a significant change. Si, avant le début de la prestation, le professionnel responsable annule celle-ci, les voyageurs peuvent obtenir le refund and compensation, if applicable.
Travellers may terminate the contract without paying any termination fees before the start of the service in exceptional circumstances, for example if there are serious security problems at the destination that are likely to affect the trip.
. In addition, travellers may terminate the contract at any time before the start of the trip, subject to payment of appropriate and justifiable termination fees..
If, after the start of the trip, important elements of the trip cannot be provided as planned, travellers must be offered other suitable services at no extra cost.
Travellers may terminate the contract without paying a termination fee if the services are not performed in accordance with the contract, this significantly disrupts the performance of the trip and the service provider does not remedy the problem.
. Travellers are also entitled to a price reduction and/or compensation in the event of non-performance or poor performance of the travel service..
The service provider or retailer must provide assistance if the traveller is in difficulty..
If the service provider or retailer becomes insolvent, the amounts paid will be refunded. Noemys Voyages has taken out insolvency protection with FRANCEAPST/Lyonnaise de Banque. 8 rue de la République 69001 LYON.
Travellers may contact this organisation if they are refused services due to the insolvency of Noemys Voyages.
. All information is available at www.legifrance.gouv.fr tourism code
Noemys Voyages (SEML TO) undertakes to comply with the ‘Data Protection’ regulations. Our files have been declared to the C.N.I.L. Every individual has the right to access and rectify the information recorded.
Individuals whose personal data is processed have the right to object to telemarketing by registering on the BLOCTEL list via the following website: http://www.bloctel.gouv.fr/

Special terms and conditions of sale for Noemys Hotels

These Special Terms and Conditions of Sale (STCS) apply to the services provided by the hotel referred to in the booking contract. These STCS are sent to the Customer at the same time as the booking confirmation, to enable them to make their booking.

Article 1: The parties

The service provider: noemys Voyages (SEML TO), travel agency of the noemys group, limited liability company with capital of €10,000, located at 1330 Avenue JRGG de la Lauzière Bât C1 Europarc Pichaury CS 60490 13592 AIX EN PROVENCE Cedex 3 – France, registered in the Aix en Provence Trade and Companies Register under number 534 15268100027, registered in the travel operators register IM075110282. Financial Guarantee APST / Lyonnaise de Banque 8 rue de la République, 69001 LYON, France. Professional liability insurance is provided by: HISCOX EUROPE UNDERWRITING LIMITED, 19 rue Louis Legrand, 75002 PARIS, France.

The customer: Any individual or legal entity who has made a booking via the hotels.noemys.fr website and who benefits from the service is referred to as the Customer.

The establishment: The place where the accommodation service is provided is referred to as the establishment. Noemys Voyages acts on behalf of its establishments.

See list of hotel companies

Article 2: Booking

Reservations must be made in writing (by post, fax or email) directly with the hotel, or on the website hotels.noemys.fr. Payment terms will depend on the package chosen at the time of booking. The hotel will request pre-authorisation by credit card at the time of booking.

Article 3: Application of rates

Article 3-1: Rates

The rates offered by the service provider are those mentioned in the booking contract. They are expressed in terms of accommodation capacity. The customer undertakes to respect the capacity of the accommodation booked. No refunds will be given for any shortened stays or services not used. Additional services resulting from a voluntary or involuntary extension of the stay, for any reason whatsoever, including due to the occurrence of a case of force majeure, shall be borne by the Customer. Extensions of stays shall be invoiced on a daily basis at the rate applicable to the stay. Prices do not include personal expenses and additional services, which remain in any case the responsibility of the Customer(s).

Article 3-2: Tourist tax

Tourist tax is not included in the rates. It must be paid at the establishment upon arrival.

 

Article 4: Modification and cancellation of reservations

Article 4-1: Modification or cancellation by the Customer

* Any request to increase the length of stay, extend the stay or make an upward adjustment can only be accepted subject to availability. * It is expressly stated that any request to change the dates of stay or the destination hotel constitutes both a cancellation request subject to the conditions set out below and a new booking request.

Article 4-2: Modification or cancellation by the Service Provider:

If, prior to the commencement of the service, compliance with one of the essential elements of the contract becomes impossible, the service provider shall notify the client by any means. The client shall then have the option of terminating the contract or accepting the proposed modification. The Client must then inform the service provider of their choice within 48 hours of receiving the information. In the event that the Client decides to terminate the contract, the Service Provider undertakes to reimburse them for all sums paid, excluding any claim for damages.

Article 4-3: Modification or cancellation of services ancillary to the contract:

By way of exception, any equipment that is closed due to technical requirements (repair, maintenance, etc.) shall not result in the Service Provider being obliged to provide a replacement service and shall not give rise to the payment of damages.

Article 5: Settlement of the case

Payment for your booking can be made by credit card on the noemys.fr website or at the hotel via remote sales. Payment by cheque is not permitted.

Article 6: Provision of rooms

The Service Provider undertakes to make the rooms available to Guests on the days and at the times indicated on the booking voucher. The Guest undertakes to notify the establishment directly in the event of a delay; failing this, the room will be put back on sale. The Guest undertakes to vacate the room within the time limit set by the establishment.

Article 7: Liability

The Customer is solely responsible for any material damage and/or bodily injury. The Customer shall bear sole responsibility for the costs of repair, replacement and other damages related in particular to loss of turnover during the period of immobilisation and works. The Customer undertakes to comply with all the rules and instructions of the establishment (in particular the rules on safety, hygiene and the ban on smoking in communal areas).

Article 8: Animals

Pets are only accepted in certain establishments, subject to an additional charge. They must be kept on a leash in public areas. The establishment’s staff reserves the right to refuse animals deemed dangerous, aggressive or disruptive to guests (odour, noise, etc.), with a limit of one animal per room.

Article 9: Insurance

The hotel declares that it has professional liability insurance with an insurance company covering its services exclusively.

Article 10: Complaints

*Dans le cadre de notre engagement qualité, les réclamations qui surviennent durant l’exécution du contrat doivent être signalées au plus vite au responsable d’établissement sur le lieu de séjour et avant le départ afin qu’une solution puisse être recherchée au plus tôt, et fera l’objet d’un document écrit de protocole. Seules les doléances qui auront été déclarées mais non résolues sur place pourront faire l’objet d’une réclamation écrite, accompagnée de toutes les pièces justificatives originales, adressée par courrier recommandé avec accusé de réception et dans un délai de 30 jours après la fin du séjour à : noemys Voyages– Service clients 1330 Avenue JRGG de la Lauzière – Bât C1 Europarc Pichaury – CS 60490 – 13492 AIX en PROVENCE cedex 3 Toute réclamation effectuée hors délai ou ne respectant pas les conditions de formes sus mentionnées entraînera automatiquement et de plein droit.
Après avoir saisi le service client et à défaut de réponse satisfaisante dans un délai de 1 mois, le client peut saisir le Médiateur du Tourisme et du Voyage, dont les coordonnées et modalités de saisine sont disponibles sur son site: www.mtv.travel. Médiation Tourisme et Voyage – BP 80 303 75 823 Paris Cedex 17 – Site internet : www.mtv.travel

CONTEST RULES: Discover the cities of France with Noemys

Article 1: Organisation


The Noemys Group SAS, with capital of €3,200,000, hereinafter referred to as ‘the Organiser’, whose registered office is located at 380 Avenue Archimède, 13592 Aix la Duranne, registered under number RCS Aix-en-Provence 522380245, is organising a free competition with no purchase necessary from 10/12/2024 to 01/01/2025 at midnight (day included).

Article 2: Participants


This free game with no purchase necessary is open exclusively to individuals who are of legal age on the date the game begins and who reside in metropolitan France (including Corsica).
Persons who do not meet the above conditions, as well as employees of “The Organizer” and any person who has directly or indirectly participated in the design, production, or management of the contest, as well as their spouses and family members (direct ascendants and descendants or other relatives, whether or not they live under the same roof) are excluded from the contest.
The organizer reserves the right to ask any participant to prove that they meet the above conditions. Anyone who does not meet these conditions or refuses to prove that they meet them will be excluded from the contest and will not be eligible to receive their prize if they win.
Only one entry per person (same name, same address) is permitted. The organizer reserves the right to verify compliance with this rule.
Participation in the contest implies full acceptance of these rules.

Article 3: Terms and conditions of participation


Les participants doivent se rendre à l’adresse URL suivante :
https://noemys.fr/hotels/mentions-legales/
Pour participer, il faut :

  • Follow @NoemysHotels on Instagram
  • Like the post
  • Comment below, specifying which Noemys destination you dream of visiting, and tag two people of your choice.

Bonus: you can double your chances by sharing the post in your story with the tag @NoemysHotels.
Any entry that does not comply with these rules will be invalid. Any participant suspected of fraud may be disqualified from the contest by the “Organizer” without justification.
Any identification or entry that is incomplete, incorrect, or illegible, whether intentional or not, or made in a form other than that specified in these rules, will be considered void. The same penalty will apply in the event of multiple entries.

Article 4: Gain


The prize at stake is:

  • A two-night stay for two people (including breakfast and dinner for two if the restaurant is available at the chosen establishment). (€320 including tax)

Total value: €320 including tax.
The value of the prize is determined at the time of writing these rules and cannot be disputed.
All costs incurred after the game, in particular for the maintenance and use of this prize, are entirely the responsibility of the winner.

Article 5: Selection of the winner


At the end of the contest, the draw will take place on January 2, 2025, at 11:00 a.m.

Article 6: Announcement of the winner


The winner will be notified via private message on their Instagram inbox.

Article 7: Delivery of the prize


The dates of the stay will be chosen by the winner with the competition organiser either by email or by telephone before 31 January 2025 (subject to availability at the hotel selected by the winner).
The prize will remain available to the participant until 31/01/2025 at 2:00 p.m. After this date, they will no longer be entitled to claim it.
The winner agrees to accept the prize as offered without the possibility of exchange, in particular for cash, other goods or services of any kind, or transfer of the benefit to a third party. Similarly, this prize may not be subject to a request for compensation.
The organiser reserves the right, in the event of circumstances beyond its control, particularly those relating to its suppliers or unforeseeable circumstances, to replace the advertised prize with a prize of equivalent value. The winner will be kept informed of any changes.

Article 8: Use of participants’ personal data


Participants’ information is recorded and used by ‘The Organiser’ to record their participation in the competition and enable the prize to be awarded.
Participants may, for legitimate reasons, object to their personal data provided in connection with this competition being processed. They also have the right to object to its use for commercial prospecting purposes, outside of participation in this competition, which they may exercise upon registration of their participation by writing to ‘The Organiser’ at the address mentioned in Article 1.
The winner(s) authorise the ‘Organiser’ to use their contact details (surname, first name) for advertising or public relations purposes, on any medium whatsoever, without this conferring on them any remuneration, right or advantage whatsoever, other than the award of their prize.
In accordance with the latest version of the French Data Protection Act and Regulation No. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), participants may exercise their right to access, rectify, erase data, restrict processing, their right to data portability, their right to object, and their right to withdraw their consent by writing to ‘The Organiser’ at the address mentioned in Article 1.

Article 9: Competition rules


The rules of the game are filed with SELARL ACTA – PIERSON et ASSOCIES, holder of a bailiff’s office located at 15 rue de Sarre BP 15126 57074 METZ Cedex 3.
The rules can be consulted on the following website:
https://noemys.fr/hotels/mentions-legales/
Il peut être adressé à titre gratuit à toute personne qui en fait la demande auprès de « L’organisatrice ».
« L’organisatrice » se réserve le droit de prolonger, écourter, modifier ou annuler le jeu à tout moment, notamment en cas de force majeure, sans qu’il puisse être prétendu à aucune indemnité par les participants. Le règlement modifié par avenant(s) sera déposé, le cas échéant, à la SELARL ACTA – PIERSON et ASSOCIES, titulaire d’un office d’huissier de justice domiciliée 15 rue de Sarre BP 15126 57074 METZ Cedex 3.

Article 10 : Propriété industrielle et intellectuelle


The reproduction, representation or exploitation of all or part of the elements comprising the game, including these rules, is strictly prohibited.
All trademarks, logos, text, images, videos and other distinctive signs reproduced on the website and on websites to which it provides access via hypertext links are the exclusive property of their owners and are protected as such by the provisions of the Intellectual Property Code worldwide. Their unauthorised reproduction constitutes an infringement punishable by criminal penalties.
Any unauthorised reproduction, in whole or in part, of these trademarks, logos and signs constitutes an infringement punishable by criminal penalties.
Participation in this competition implies full and complete acceptance of these rules by participants.

Article 11: Liability


The Organizer shall not be held liable in the event of force majeure or unforeseen circumstances beyond its control.
The Organizer shall not be held responsible for delays, losses, thefts, or damage to mail, or for illegible postmarks due to postal services.
Similarly, the Organizer, as well as its service providers and partners, shall under no circumstances be held liable for any incidents or damages occurring during the use of the prize by the winner or their guests, nor for the loss or theft of the prize after it has been awarded.
This contest is not managed or sponsored by Instagram, which the Organizer hereby releases from all liability.

Article 12: Disputes & Claims


These rules are governed by French law.
The organizer reserves the right to make a final and binding decision on any difficulties that may arise regarding the interpretation or application of these rules.
No disputes will be accepted concerning the game’s procedures, results, prizes, or their receipt one month after the game’s end.
All claims must be submitted to the organizer within one month of the game’s end date. After this period, no claims will be accepted.

Article 13: Convention on Evidence


By express agreement between the participant and the Organizer, the Organizer’s computer systems and files shall be the sole source of truth.
The computerized records, stored in the Organizer’s computer systems under reasonable security conditions, constitute proof of communications between the Organizer and the participant.
These records are admissible as evidence in the event of a dispute, just like any document created or stored in writing.

noemys hôtels logo

NOEMYS VIVIERS DU LAC

Business Stopover

From €63

Monday & Thursday

NOEMYS TOULON - Hôtel***

La-valette-du-Var – VAR (83)

à partir de 69€

Hôtel restaurant 3 étoiles situé à La Valette-du-Var à 700m de l’autoroute A57. Cadre verdoyant avec une piscine et à moins de 300m du centre commercial Avenue 83. 

Plan sensibilitation - formation - éducation
Programme de formation Respect et Bienveillance
  • Sensibilisation au développement durable

  • Analyse de nos impacts environnementaux, sociaux et économiques

  • Planification d’actions

  • Définition et partage des bonnes pratiques

Partage de notre démarche à nos partenaires
Plan préservation des ressources en eau
  • Sensibilisation au gaspillage d’eau

  • Optimisation des lavages en machines

  • Contrôles techniques réguliers

  • Equipement en dispositifs hydro-économes pour nos points d’eau

Noemys Arles

Bienvenue à Noemys Arles, hôtel 3 étoiles aux portes de la Camargue. Avec ses 44 chambres confortables et son restaurant savoureux, il offre un cadre idéal pour vos séjours touristiques ou professionnels.

NOEMYS TOULON - Hôtel***

La-valette-du-Var – VAR (83)

à partir de 69€

Hôtel restaurant 3 étoiles situé à La Valette-du-Var à 700m de l’autoroute A57. Cadre verdoyant avec une piscine et à moins de 300m du centre commercial Avenue 83. 

NOEMYS ARLES- Hôtel***

Arles – Bouches-du-Rhône (13)

à partir de 62€

Hôtel restaurant 3 étoiles aux portes de la Camargue, à 3km du centre-ville d’Arles.  Emplacement idéal pour un séjour d’étape un déplacement professionnel ou pour découvrir la ville.

NOEMYS VIVIERS - Hôtel***

Viviers-du-Lac – Lac du Bourget (73)

à partir de 63€

Hôtel 2 étoiles situé à Viviers-du-Lac, à seulement 500 mètres du Lac du Bourget. Cadre paisible idéal pour se détendre et profiter des activités nautiques et montagnardes.

NOEMYS GRADIGNAN - Hôtel***

Gradignan – Aquitaine (33)

à partir de 65€

Hôtel restaurant 3 étoiles à Gradignan, près de Bordeaux. Idéal pour une soirée étape ou un déplacement professionnel, avec accès facile aux attractions bordelaises. 

NOEMYS PONT DE l'ETOILE - Hôtel***

Aubagne – Pays de Provence (13)

à partir de 60€

Hôtel restaurant 3 étoiles à Aubagne, à quelques kilomètres de Marseille et de Cassis. Proche du Parc National des Calanques, idéal pour découvrir la Provence. 

NOEMYS BRIVE - Hôtel***

Brive – Corrèze (19)

à partir de 63€

Hôtel restaurant 3 étoiles à Brive-la-Gaillarde, proche des axes autoroutiers vers Bordeaux, Lyon et Clermont-Ferrand. Parfait pour une halte confortable lors de vos déplacements

NOEMYS MORGON - Hôtel***

Morgon – Beaujolais (69)

à partir de 68€

Hôtel restaurant 3 étoiles au cœur du Beaujolais, à Villé-Morgon, à 45 minutes de Lyon. Emplacement idéal pour découvrir les vignobles et paysages pittoresques de la région. 

NOEMYS NERIS - Hôtel***

Néris-les-Bains – Auvergne (63)

à partir de 59€

Hôtel restaurant 3 étoiles à Néris-les-Bains en Auvergne face au casino et au théâtre. A proximité immédiate des thermes. 

NOEMYS VALENCE - Hôtel***

Valence Nord – Drôme (26)

à partir de 67€

Hôtel restaurant 3 étoiles situé à Bourg-Lès-Valence, à proximité de l’autoroute A7. Idéal pour séjours d’affaires ou de loisirs, avec accès facile aux sites touristiques de la Drôme. 

NOEMYS TOULON-LA-VALETTE

NOEMYS VALENCE

Business Stopover

From €59

Monday & Thursday

NOEMYS TOULON

Soirée étape

Dès 120 €

Lundi & jeudi

NOEMYS ARLES

Soirée étape

Dès 57 €

Lundi & jeudi

NOEMYS BRIVE

Overnight stay

From €59

Monday & Thursday

NOEMYS MORGON

Overnight stay

From £68

Monday & Thursday

NOEMYS NERIS-lES-BAINS

Overnight stay

From €59

Monday & Thursday

NOEMYS PONT-dE-l'ETOILE

Overnight stay

From €66

Monday & Thursday

NOEMYS VALENCE

Overnight stay

From €59

Monday & Thursday

NOEMYS VIVIERS-dU-LAC

Overnight stay

From €63

Monday & Thursday

NOEMYS ARLES

Business Stopover

From £57

Monday & Thursday

NOEMYS BRIVE

Business Stopover

From €59

Monday & Thursday

NOEMYS MORGON

Business Stopover

From £68

Monday & Thursday

NOEMYS NERIS

Business Stopover

From €59

Monday & Thursday

NOEMYS PONT DE L'ETOILE

Business Stopover

From €66

Monday & Thursday

NOEMYS TOULON

Business Stopover

From €120

Monday & Thursday